Need a hand?
Email us about bugs, purchase status, or how something works. We read everything and reply in order.
[email protected]Please don’t attach meeting content, transcripts, API keys, or raw audio. Send the steps to reproduce, with personal information removed.
Check these first
No audio is coming in
Open System Settings → Privacy & Security on your Mac and check Sidethink’s microphone or screen recording permission. Capturing audio from another app requires screen recording permission.
BYOK won’t connect
Re-enter the key for that provider in Settings and run the connection test. Keys are stored in the macOS Keychain, and the app never switches to a different provider on its own.
Pro isn’t activating
In Settings, under Pro, choose Restore Purchases. Also check that you are signed in with the same Apple Account you bought it with.
Can’t find my notes
Check the destination folder shown in Settings. Sidethink saves meeting notes as Markdown in the folder you selected.
What to include when you write
- Your macOS version
- Your Sidethink version
- Whether you are on BYOK or Pro
- Whether you selected Apple Speech or Soniox
- The steps that lead to the problem, and any error code shown on screen
Purchases and subscriptions
Pro is an auto-renewing subscription from Apple. Cancel it or review your purchase history in the App Store on your Mac.